Terms & Conditions

ORDERS
The minimum order is 24 units. This can be made up of any combination or scents and sizes. 


PAYMENT
Payment must be made before your order is despatched. We accept BACS, bank transfer, credit/debit card or PayPal.

When paying via bank transfer we expect to receive the full invoice total. Bank fees are the responsibility of the buyer and goods will not be released until the full invoice total has been received.


DELIVERY
UK delivery - carriage fees will be calculated based on the weight and value of your order. Carriage is free on orders above £200 (ex VAT).


Any items damaged in transit or discrepancies must be notified in writing within 5 days of delivery. We are on hand to help with any issues so please do not hesitate to contact us. 

RETURNS
Notification of damaged items must be made in writing within 5 days of delivery. Goods may only be returned once you have been in touch with us.

Carriage expenses for the return of non-faulty goods are to be covered by the customer.

PRICES
We retain the right to increase prices due to inflation in material and production costs but these will be kept to a minimum and advance notice will be given.


ONLINE SELLING
If you wish to retail our products online we ask that you notify us when applying to become a stockist or when your circumstances change. Please be aware that Google and other search engines can detect duplicated content and will penalise all websites involved. Please do not copy content from our website directly and ensure all content is original to your site.

We are not able to supply to customers who wish to trade our products on eBay, Not On The High Street, Etsy or Amazon. 

EXCLUSIVITY
We will carefully review new stockist applications to ensure that existing stockists are given exclusivity for their area. We reserve the right to supply multiple new stockists that we feel to be a reasonable distance apart from each other. If stockists do not order within six months we are unable to guarantee exclusivity for their area. 


COMPANY DETAILS
The Botanical Candle Company Limited
6 The Commons
Shaftesbury
Dorset
SP7 8JU

+44 (0) 7412 611691
hello@thebotanicalcandleco.co.uk

VAT No. 290818873
Company Reg. No. 11213231